🛍 Return – Terms and Conditions

🔹 Return Window: You can return your order within 12 days from the delivery date. (For orders placed outside sale duration.)

🔹 Hygiene First: Due to strict hygiene standards, some product categories are non-returnable.

🔹 Return Eligibility:
✅ The product must be unused, undamaged, and have all tags attached.
❌ Returns won’t be accepted if:
    ➖ The item shows signs of use or is soiled.
    ➖ The product is damaged (unless delivered in a defective condition).

🔹 How to Return?
📸 If you’ve received a defective product, email info@trophymall.shop with images.
📦 Once confirmed, we’ll arrange a reverse pickup within 48 hours.

🔹 Reverse Pickup & Charges:
🚛 We rely on courier partners like BlueDart, Delhivery, DTDC, etc.
💰 For returns, 50% of the delivery cost will be deducted (credited back to your TrophyMall Wallet within 48-72 hours after quality check).

🔹 Sale Returns:
🎉 If you return an order placed during a sale, only the amount you paid will be refunded (not the current product price).

🔹 Refund Method:
💳 The refunded amount will be credited to your TrophyMall Wallet.

🔄 RETURN/REFUND POLICY

🕒 Return Period: 15 days from the delivery date (For orders outside sale duration).

🔄 Refund Process:
✅ If you return the order within this period, you’ll be reimbursed for the product amount (50% of delivery charges will be credited back to your store wallet).

🚨 Damaged/Defective Item?
📩 Contact us within 24 hours at info@trophymall.shop if you receive a:
✔️ Wrong product
✔️ Defective or damaged item
✔️ Missing items

🔁 Return Limit:
🚫 A maximum of 2 consecutive returns is allowed per order.

💰 WALLET – Terms and Conditions

🔹 Where Can You Use It?
✔️ The TrophyMall Wallet can be used only on TrophyMall.shop.
❌ It cannot be used at retail stores or transferred to another account.

🔹 Wallet Rules:
💳 The wallet amount is non-refundable (cannot be transferred to a bank account).
🛒 When paying with wallet credits, they can cover 93%-95% of the total order amount. (The rest must be paid via another method.)

🏆 TrophyMall Return Policy

📅 Return/Replacement Period: 15 days from the purchase date.
🧼 The product must be unwashed, in original condition, and have all tags attached.

🔹 What’s Covered?
✔️ Manufacturing defects such as:
    🏆 Trophy discoloration or fading
    🖨️ Print/design imperfections
    📏 Uneven shape
    ✨ Loose treads or missing embellishments

🔹 What’s NOT Covered?
❌ Damage due to misuse or improper care
❌ Alterations or modifications made after purchase
❌ Normal wear & tear over time

📦 How to Return?
📞 Contact TrophyMall Customer Service to initiate the process.
🚚 Pickup arranged within 7 days (for confirmed returns).
💸 50% of return shipping costs will be covered by TrophyMall (for defective/damaged items).

🔄 Refund Options

✔️ Refunds will be credited to your TrophyMall Wallet (subject to product availability).

🚨 Fraud Prevention Measures

🔹 Your security is our priority! 🚀
📌 Any fraudulent return attempts will be investigated and reported if necessary.
🔍 All returned products undergo inspection before approval.

⚖️ Modification of Terms & Conditions

🔄 We reserve the right to modify these policies at any time. However, we assure you that any changes will always be in your best interest!

⭐ Customer Satisfaction Guarantee

💜 We value YOU! 💜
📞 If you have any concerns or questions, our team is here to help!

📩 Email us at: info@trophymall.shop

💬 Happy Shopping with TrophyMall! 🎉