Welcome to TrophyMall! 🎉

Who We Are

Our website address: TrophyMall

Using Our Website 🛍️

By shopping with us, you agree to:

✔ Use this site for legal and genuine purchases only.
✔ Provide accurate email, postal address, and contact details.
✔ Avoid fraudulent orders (we take this seriously!).

If you don’t provide the necessary details, we won’t be able to process your order.

Your Order & Contract 📩

Once you place an order, you’ll receive:
✅ Order Confirmation Email/SMS
✅ Shipping Confirmation when it’s on the way!

Product Availability 🚀

All orders depend on stock availability. If something is out of stock, we’ll offer similar options or refund your payment.

Order Processing & Delivery 🚚

We aim to deliver your order as soon as possible!

  • Within the state: 3-5 days.

  • Outside the state: 7-10 days.

  • Maximum timeframe: 30 days from Order Confirmation (barring unforeseen delays).

Delivery is completed when you or someone at your address signs for the package.

Pricing & Payment 💰

We do our best to ensure accurate pricing, but in case of errors: ✔ We’ll notify you and let you decide whether to proceed or cancel.
✔ Prices exclude GST, duties, and delivery charges.
✔ Sale prices apply only during the promotional period.

Invoices & Taxes 🧾

An invoice will be sent with your order. All purchases include applicable taxes, including GST.

Easy & Hassle-Free Returns! 🔄

Return/Refund Policy 🛒

We accept returns within 15 days from the delivery date (except for sale items).
✔ Refunds will be credited to your TrophyMall Wallet 💳
✔ Shipping charges are non-refundable.
✔ Sale items will be refunded at the amount paid, not the current price.

If you receive a damaged, defective, or wrong product, let us know within 24 hours at Trophymallulhasnagar@gmail.com 📧. Orders can be returned twice consecutively if necessary.

Return Guidelines 📦

  • The product must be unused, undamaged, and have all tags attached.

  • Some categories (like mini trophies) are non-returnable due to hygiene reasons.

  • Returns will be picked up within 48 hours after approval by our team.

  • Customers share 50% of return shipping costs (credited back to your TrophyMall Wallet within 48-72 hours post-quality check).

Wallet Terms & Conditions 💳

  • TrophyMall Wallet balance can only be used on TrophyMall.shop.

  • Wallet credits cannot be transferred to a bank account or another user.

  • Wallet credits cover 93%-95% of your purchase; the remaining amount must be paid separately.

Special Replacement Policy 🔄

Certain categories are only eligible for replacement (not refunds). The replacement period is 15 days from the purchase date.

What’s Covered Under Our Guarantee? ✅

✔ Loose threads after assembly
✔ Trophy discoloration or fading
✔ Print or design imperfections
✔ Uneven shape or missing embellishments

What’s NOT Covered? ❌

❌ Damage from improper handling, accidents, or modifications
❌ Normal wear and tear over time
❌ Exposure to harsh chemicals or environmental conditions

If you think your product qualifies for a replacement, contact us. We’ll arrange a pickup within 7 days, and TrophyMall covers 50% of the return shipping for verified defects.

Fraud Prevention & Customer Satisfaction 🛡️

We take fraud seriously! Any fraudulent return attempts will be reported.

We’re committed to ensuring you have a smooth, hassle-free shopping experience at TrophyMall! If you have any concerns, reach out—we’re happy to help. 😊

Happy Shopping! 🏆✨