Delivery Policy
RETURN/REFUND POLICY
We grant you a period of 15 days from the day the order was delivered by the delivery executive (for orders placed outside sale duration). In case you return the goods within the contractual term of the right of withdrawal, you will only be reimbursed with the amount paid for said products. Delivery charges will not be reimbursed. The amount will be credited back into the customer’s store wallet.
In case you have received a damaged, defective, missing, or wrong product on delivery, please reach out to us within 24 hours at Trophymallulhasnagar@gmail.com. An order can be returned a maximum of two (2) consecutive times.
RETURN – Terms and Conditions
Customers can return the order within 15 days from the date of delivery (for orders placed outside sale duration).
Keeping the strict hygiene standards of our products, we do not accept returns on several product categories like mini trophies or there should be some categories which should not be refundable. The product must be in its original condition, undamaged, and with all tags attached. We reserve the right not to accept the return of products which we believe are being returned after use or soiled or (ii) are damaged (except where the return is on account of damaged goods having been delivered to you). We will not be able to arrange reverse pickup of products unless confirmed by our Customer Experience Team. If you have received a defective product, send us images at Trophymallulhasnagar@gmail.com and we will get back to you. Once confirmed by the Customer Experience Team, we will arrange the reverse pickup of products within 48 hours of receiving the request. Please ensure while returning the product the packaging is intact the way it was delivered.
As we do not have our own delivery service, we rely on delivery partners like BlueDart, Delhivery, DTDC, etc. In case of return, the delivery partner charges us for a reverse pickup from the customer location. We request our customers to pay 50% of the delivery charges (which will be credited back to the customer’s Trophymall wallet within 48 to 72 hours after the product quality check is completed). If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price. In case of a return on an order, the amount will be credited back into the customer’s Trophymall wallet.
